Answers to Number Parking and Number Forwarding Questions

• What is my account number?

  Your telephone number is your account number.

• Can SMS, or text messages be forwarded?

  No. We are on a VoIP network, and we do not forward SMS, or text messages.

• Who owns my telephone number?

  YOU OWN YOUR TELEPHONE NUMBER!!! We just take care of it for you. We can hold on to your telephone number (PARK). Or, we can forward calls to your telephone number (FORWARD) to any other telephone number you tell us to. It is that simple.

• How long does it take to port a telephone number?

  It is important that the information you give us is the same as your telephone company has on file. A conflict in information can delay a port request. Here is some more information from the Federal Communications Commission (FCC). Please NOTE: You are not restricted to the same geographic area in the U.S. using NumberGarage services.

  We do port landline, cell phone and VoIP telephone numbers. We have to work with your existing telephone carrier, which can take a few days for them to respond. Then it can take a few more days for them to release the number to NumberGarage. We also double check the ownership of the telephone number for your protection. This process can be five days, and it could be thirty days ... PLEASE be patient.

• Do I cancel my existing telephone service?

  NO! Do NOT cancel your existing telephone service. When we port your telephone number to NumberGarage™ your service should be terminated. Expect a final invoice from the telephone service provider who used to have your telephone number. You can always go back to them if you choose. All you have to do is sign-up for voice services from them. They will then port your number back. If you are porting a number from a cell phone service, make sure there are not cancellation fees.

• What if I cancel my telephone service before I signup with NumberGarage?

  We can NOT port a telephone number that has been cancelled. We can NOT port a telephone number that has an order to cancel in the future. DO NOT CANCEL your telephone service with your current telephone provider/carrier, we can only port telephone numbers with active telephone service.

• Can I port more than one number?

  We encourage you to use our services as much as possible. You will have a separate account for each number. We cannot port numbers in batches or multiples. Although, if you have many telephone numbers, we will discuss this in person (contact us info (at) numbergarage dot com to discuss). 

• Why would I port my telephone number to a company with no telephone service?

  We do provide inbound call service only. As with the FORWARD service feature, we forward your calls to you. You can think of the PARK service feature as a domain name on the Internet, you might own a domain name without Web services. This can be applied here with NumberGarage™ Park services.

• How do I change the telephone number my “Forward" number is forwarded to?

  After you login to NumberGarage.com, visit your “account manager” to change where your number is forwarded.

• Will I be charged each time I change the number my "Forward" number is forwarded to?

  No. Not each time, but you should expect a charge ($2.95) after three (3) changes in a calendar month. There is also a 24 to 48 hour time delay for the forward to update.

• Where do calls go when my "parked" number is called?

  A call to a telephone number "parked" with NumberGarage™ will hear a prerecorded message saying the number you have called is parked with NumberGarage™.

• Will I be charged minutes on my "forwarded" calls?

  You do have 200 minutes built into your "forward" service from NumberGarage™. Anything over 200 minutes will be charged $0.05 per minute.

• Can I forward fax calls to my "forwarded" number?

  Yes you can, but the quality is lost on the line, and not reliable. We do not recommend that you forward fax calls.

• What number will show on my caller I.D. when my NumberGarage number is called?

  Your caller's identity will be shown on your caller I.D. This way you will know who is calling you.