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Into Tomorrow with Dave Gravline
http://www.graveline.com/pastshows/101008.html After the jump the interview is in the third hour, twenty minutes in.
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A direct quote from a customer we could not service ... "Thank you again for your attention to this matter. This is the best customer service I've ever received online, and actually wish things could have worked out."
-- Brian Cosmo Kunkel, Project Manager, Nards Entertainment